The £720 a year you’re giving away for free.

Yes. Early check-in, late checkout and other extras sit outside the room booking itself, so hosts are generally free to offer them directly to their guests. ExtraWelcome gives you one link to send, and the money goes straight to your own account - you’re not changing the reservation, just selling the add-ons guests already ask for.

Most UK hosts charge between £10 and £30 for an early check-in or late checkout, depending on how much time it involves and how tight your turnaround is. A good rule of thumb is to price it against your nightly rate - very roughly 10-20% of a night for a few hours’ flexibility, and more when it blocks you from taking another booking. Early and late check-ins are the two most-requested extras, so even modest pricing adds up across a year of stays. Set it high enough to cover the disruption, low enough that saying yes still feels like a treat.

No app and no account. You send guests a link, they open it in their browser, choose what they want and pay by card, Apple Pay or Google Pay. Payment is handled securely by Stripe, and the whole thing takes under a minute.

The money settles straight into your own Stripe account on Stripe’s normal payout schedule - we never hold your cash or make you wait for a payout from us. For extras that need your approval, the guest’s card is authorised up front and only charged once you confirm. Instant extras are charged at the point of sale - or, when they share a basket with an approval extra, alongside your decision on it.

Yes. ExtraWelcome works alongside any platform because it sits outside the booking - you just send guests your link, whether they booked through Airbnb, Booking.com, Vrbo or came to you directly. There’s no integration to set up and nothing for the platform to approve. One store link works for every guest.

It’s free to start and free to keep - you only pay when you make a sale. When a guest buys an extra we take a 12% commission on that sale and nothing else: no monthly fees, no setup cost, and no charge to your guests. If you never sell an extra, ExtraWelcome never costs you a penny.

No. ExtraWelcome is an independent product and isn’t affiliated with, endorsed by or connected to Airbnb, Booking.com or Vrbo. It simply works alongside the platforms you already use to take bookings.

Very little. Setup takes about ten minutes, and you reuse the same link for every booking. Approval requests arrive by email, and you accept or decline each one from your dashboard in a couple of taps. Money settles straight into your own Stripe account, so there’s nothing to chase. For the first hosts, Sam builds the store with you while we’re small.

Extras that depend on your availability are set to need your approval, so the guest’s card is authorised but not actually taken until you accept. If you decline, or the time passes, the guest is never charged - the hold on their card is released by their bank once the rest of their basket settles. An early check-in you can’t do doesn’t turn into a charge you have to undo.

You set a lead time for each extra, and the store stops offering it once that window has passed. For anything that needs stock or your time, switch on approval: the guest’s card is only authorised, and you say yes or no to each request, so you’re never committed to something you can’t deliver.

Set stock-backed extras to need approval - like firewood, if stock is tight. If you can’t fulfil a request, decline it and the guest is never charged. If an instant extra has already been paid for, refund it from your own Stripe dashboard - the payment sits on your account, so that is where refunds happen.

Not by day of the week yet - there’s no weekday rule today. You can block specific dates for each extra, and setting it to need approval means you only say yes to the slots that work, so you’re never committed to one you can’t do. Weekday rules are on the roadmap, with no date promised.

Guests can’t edit or cancel an order themselves. Until you approve it, their card is only authorised: decline it and they are never charged, and they can simply order again. Once a payment has been taken, cancelling means a refund, which you make from your own Stripe dashboard.

Charges land directly on your Stripe account, so refunds, full or partial, are made from your Stripe dashboard like any other Stripe charge. ExtraWelcome never holds the money and has no refund action of its own. For an approval extra, a decline needs no refund at all: the guest is never charged, and their bank releases the hold once the whole basket settles.